Welcome to Blue Whale Shop (the “Platform”).
We highly value the privacy and personal information protection of our users. This Privacy Policy explains how we collect, use, store, share, and protect your personal information, as well as the rights you have in relation to such information.
Before using the Platform’s services, please read and fully understand this Privacy Policy.
By accessing, registering for, or using the Platform, you acknowledge that you have read, understood, and agreed to all terms of this Privacy Policy.
1. Information We Collect
When you use the Platform, we may collect the following types of information:
2. Information You Provide Voluntarily
Registration information (such as name, email address, and contact details)
Account information (such as login credentials and account settings)
Order information (such as shipping address, contact details, and order history)
Information provided through customer service communications or feedback
3. Information Collected Automatically
Device information (such as device type, operating system, and browser type)
Usage information (such as IP address, access time, and page browsing records)
Information generated through cookies or similar technologies
4. Information from Third-Party Sources (If Applicable)
Where permitted by law, we may obtain necessary information from payment service providers, logistics providers, or technical service partners in order to complete relevant services.
5. Purpose of Information Use
We collect and use your information solely for the following legitimate purposes:
To provide, maintain, and improve the Platform’s services
To process orders, payments, deliveries, and after-sales services
To conduct identity verification and manage account security
To respond to user inquiries, complaints, or technical support requests
To comply with applicable laws, regulations, and legal obligations
We do not use your personal information for purposes unrelated to those stated above.
6. Cookies and Similar Technologies
The Platform may use cookies or similar technologies to:
Remember your login status and preference settings
Enhance website functionality and user experience
Conduct traffic analysis and system optimization
You may manage or disable cookies through your browser settings; however, certain features of the Platform may not function properly as a result.
7. Information Sharing and Disclosure
We do not sell or rent your personal information to unrelated third parties.
We may share your information in the following circumstances:
Service Necessity: Sharing necessary information with payment processors, logistics providers, or technical support partners to fulfill services
Legal Requirements: Disclosure as required by applicable laws, court orders, or governmental authorities
Security and Protection: When necessary to protect the lawful rights and interests of the Platform, users, or the public
All information sharing is conducted based on the principle of minimum necessity.
8. Information Storage and Security
We implement reasonable technical and administrative measures to protect your personal information from unauthorized access, disclosure, alteration, or loss.
Your personal information will be retained only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless otherwise required by law.
While we take reasonable security measures, please note that no internet environment is completely secure.
9. User Rights
To the extent permitted by applicable law, you have the right to:
Access, correct, or update your personal information
Request deletion of personal information that is no longer necessary
Restrict or object to certain data processing activities
Contact us through the Platform to exercise your rights
We will respond to your requests within a reasonable timeframe.
10. Privacy of Minors
The Platform does not provide services to individuals under the age of 18.
If we become aware that we have inadvertently collected personal information from a minor, we will take reasonable steps to delete such information promptly.
11. Third-Party Links
The Platform may contain links to third-party websites or services.
This Privacy Policy does not apply to third-party platforms, and we encourage you to review their privacy policies separately.
12. Policy Updates
We may update this Privacy Policy from time to time due to legal, regulatory, or business requirements.
Updated policies will be published on the Platform and will take effect upon publication. Continued use of the Platform constitutes acceptance of the updated Privacy Policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or personal information protection, please contact us through the contact details published on the Platform.