Delivery Information

Shipping Coverage

 

Blue Whale Shop provides shipping services to customers in multiple regions. The available shipping countries or regions will be displayed on the checkout page or product detail page. Certain products may only be eligible for delivery to specific regions due to logistics limitations, legal regulations, or supply conditions.

 

Order Processing Time

 

Orders will enter the processing stage after successful payment and confirmation.

 

Under normal circumstances, orders are processed and prepared for shipment within 1–3 business days (excluding weekends and public holidays).

 

Processing times may be extended depending on product type, inventory availability, or special promotional periods.

 

Transit Time

 

Shipping times vary based on the delivery address, selected shipping method, and local customs clearance procedures.

 

Estimated delivery times will be provided in the order confirmation or shipping notification and are for reference only and not guaranteed.

 

International shipments may experience delays due to customs inspections or local logistics arrangements.

 

Shipping Fees

 

Shipping fees are calculated based on product weight, dimensions, destination, and selected shipping method, and will be clearly displayed at checkout.

 

Any promotional shipping offers or free shipping policies will be subject to the rules published by the Platform at the time.

 

Taxes and Duties

 

International orders may be subject to customs duties, import taxes, or other government charges, which are the responsibility of the recipient.

 

The Platform is not responsible for delays or additional costs caused by customs clearance or tax-related issues.

 

Order Tracking

 

Once an order has been shipped, users may obtain tracking information through the order page or shipping notification.

 

Real-time tracking may not be available in certain regions depending on the logistics provider.

 

Shipping Exceptions

 

Delivery times may be affected under the following circumstances:

 

Incomplete or inaccurate shipping address information

 

Force majeure events (such as natural disasters, pandemics, or labor strikes)

 

Delays caused by customs authorities or logistics carriers

 

If a shipping issue occurs, users may contact customer support for assistance.

 

Delivery Notice

 

Users are advised to inspect the package condition upon delivery.

 

If any damage, missing items, or discrepancies with the order are found, please contact customer support within a reasonable time and provide relevant evidence.